Refund Policy
All Sales Final
Each piece is either custom made or welded specifically for you. All sales are final. We’re unable to offer refunds or exchanges once your piece is created.
We do offer refunds for certain services and those refund polices will be listed under the service itself.
Warranty Protection
The Sparx Promise (Always Included, Free)
The Sparx Promise (Always Included, Free)
✔ 2 free rewelds or style change outs (any tier, gold included)
✔ Unlimited Care Checks anytime during studio hours only
✔ Weld Break protection: If the weld breaks within 30 days and you still have the chain, we’ll reweld for free.
✔ One Time Replacement Discount: If the chain is lost or broken beyond repair any time after purchase. You’ll receive a 25% off discount for a one time replacement of the same chain.
✔ 1 free in studio cleaning ( 6 months after purchase) or 1 mailed sparkle kit for long distance guests.
✔ 15% off charms/connectors for 60 days after purchase of chain to help you build your Sparx collection!
This is our thoughtful baseline for every guest. No extra fees, no worries. Just care.
Evermore Protection Plan (Optional Upgrade)
🖤 $80 per piece for 2 years (single purchase)
🖤 $50 per piece when protecting 3+ pieces in the same appointment
What’s Included:
✨ Unlimited rewelds for snags, resizing, or style adjustments
✨ Cleaning refreshes (every 4 months, in studio or mailed kit)
✨ 1 replacement credit up to 60% of original chain amount.
✨ $75 off future purchases. (Can be applied to replacement if unused when needed)
If the Welds Last, Why Do I Need Protection?
Our welds are made to last. We use top quality equipment and a secure weld process to ensure your piece stays strong.
BUT even the strongest chain can’t fight:
🐾 curious pets
🍼 little hands
✈️ suitcase snags
🎒 backpack tugs
✨ or just life doing its thing.
If you ever have any trouble or questions please reach out. We are always want to make sure you are left happy & taken care of!